Support Services
Get the answers you need – when you need them. Kronos Support Services provide software and equipment support online or on the phone. With a variety of support options available, you get the level of support your team needs to ensure your applications are running at optimal performance.
Software Support Services
Gold Support
Gold Support provides the following services:
- Case (incident) generation and management
- Case escalation, resolution and confirmation management
- Proactive emails and news messaging
- Online access via the Customer Portal which includes:
- Comprehensive searchable knowledge base
- Customer forums
- System documentation
- Technical tips and FAQs
- Software updates and hot-fixes
- Coverage 8:00 a.m. to 5:00 p.m. Monday - Friday
Platinum Support
All the services provided with Gold Support plus 24x7 access to our most senior support staff and the fastest response times.
Plus Support
Get all the benefits of Gold and Platinum Support, plus you’ll be assigned a senior-level technical account manager who serves as your single point of contact, and helps solve problems fast. We’ll also make a copy of your database so that we can pre-test any service packs before they’re installed.
Equipment Support Services
Depot Repair Service
If your organisation wants to keep your own inventory of spare terminals on hand, send non-functioning terminals to Kronos and we’ll repair and return them within 10 business days.
View the Kronos Support Offerings matrix for details outlining each level of support services.
If you are a Kronos customer and need immediate technical support, please go to the customer portal to find a solution to your issue with SuperSearch or open an eCase.
For more information, contact us.