Since its formation in 1994, LondonWaste has developed into one of the capital’s largest waste management companies, operating out of nine sites in London. Previously, absence management was fairly unsophisticated. Time and attendance was based on trust, with employees logging their own working hours – a process that was prone to errors. With remote locations to manage and 75 different pay rules, there was little visibility of employee absence, and analysis was impossible due to a lack of centralised data.

LondonWaste needed a solution that could:

  • Provide an accurate picture of timekeeping
  • Identify absence or lateness, enabling appropriate action to be taken
  • Deliver management information on lateness trends, absence levels and vacation taken
“With 250 of our own employees and 300 contract staff working 24/7 over nine sites, it’s essential that we have complete visibility of our workforce. Our Kronos solution gives us a view of absence, and enables us to measure the productivity of each location.”

Mark Beattie
Head of Shared Services


When Kronos was first installed, all employees including directors, started recording their working hours using Workforce Timekeeper. LondonWaste saw immediate benefits and since then, use of the solution has become a business-as-usual process.

Time and attendance

  • Delivers immediate visibility of lateness and absence
  • Provides reports that pinpoint periods of absence and highlight trends
  • Enables employees to review their own hours worked


The introduction of Kronos moved LondonWaste from highly manual timekeeping managed at each location, to a system with centralised information on absence levels, lateness, vacation accruals and overtime, delivering an accurate and unbiased record for every employee. Visibility of under-scheduling enables action to be taken that ultimately improves workforce productivity. The solution also provides useful background to build a picture of an employee’s attitude to work, which is useful for HR appraisals. In addition, employees can review their own time and attendance information, which reduces pay disputes.


since under-scheduling is visible
and can be acted upon


timekeeping records for all employees
reduces pay disputes