Gain Visibility into Coverage
Robert, in Operations at Corporate, identifies a coverage problem in store 105. Robert asks that store 105 works to ensure they have the right people in the right place at the right time to account for customer demand.
Delivering exceptional customer service starts with empowering your teams to make informed decisions — for a seamless flow of success every day.
Robert, in Operations at Corporate, identifies a coverage problem in store 105. Robert asks that store 105 works to ensure they have the right people in the right place at the right time to account for customer demand.
Linda, Manager of store 105, needs to fill an open shift on Friday — the store’s busiest day. With a single click, all associates eligible to work that shift are notified. Linda quickly gets back to serving her customers.
Joe receives notification of the Friday open shift — a day he actually prefers to work. He accepts the open shift and arrives with a smile, ready to engage with customers.