This Aberdeen report examines the differences that global retailers have in managing their employees to better serve their customers to best meet their business goals.

Aberdeen Sector Insight: The State of the Workforce in Retail: Taking a Global View

Published by Aberdeen Group, the report reveals that while customer service is the predominant goal for retailers in the US and Western Europe, retail organisations in China and Latin America are far more concerned about labour productivity.


No matter where you operate, or your level of maturity around workforce management automation, download this report to find out how to move beyond productivity to focus on customer outcomes, enable your workforce to be a competitive advantage through technology and truly measure what matters.