Absence Management: The Last Easy Money for Retailers

According to the 800 retail managers surveyed, in their efforts to maximise retail performance:

• 56 percent find accurately aligning employee schedules with customer demand difficult
• 87 percent schedule additional labour to cover unplanned absences
• 34 percent said managing shift swapping is one of the biggest workforce management challenges

This white paper outlines how utilising workforce management tools can help reduce employee absenteeism and unlock the last easy money for retailers. It discusses how technology can:

• Provide labour analytics that show where and when absences will occur and their causes
• Create accurate demand forecasts using historical data and known events
• Build schedules that optimise the deployment of workers
• Empower employees to manage their absences through shift swaps with qualified coworkers via mobile self-service tools

Download this informative white paper to learn more about how workforce management solutions can help retailers control labour costs, maximise productivity, and engage employees.