A technology project can be deemed successful only if it meets the business goals the organisation set out to achieve. Even if your technical implementation is flawless and your new business processes are highly efficient and clearly defined, you’re not going to see the business results you hoped for unless the users adopt the new technology.
To drive 100 percent user adoption and maximise return on your technology investment, you need to change the behaviour of people in your organisation. When you introduce a new technology, you’re asking the intended users to alter the way they do things on the job. Since most people prefer the status quo, you may encounter some level of resistance. What you need is a way to break down the barriers and change behaviour to encourage widespread adoption.
That’s what change management is all about. Using a systematic model and proven best practices, effective change management helps you plan for transition, overcome obstacles, and drive new behaviours.