EE improves agility and performance with UKG workforce management

Part of the BT group, EE Ltd. is a U.K. mobile network operator with more than 550 retail stores, as well as call centres offering customer support. To fulfil their desire to deliver greater customer service, employee experience, and cost control EE turned to UKG.

Since using UKG workforce management across its retail estate for demand forecasting, automated labour scheduling, time and attendance, and labour analytics, EE has achieved impressive benefits for customers, employees and their business.

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By implementing UKG workforce management for demand forecasting, automated labour scheduling, time and attendance, and labour analytics, some of the many benefits achieved by EE include:

  • Reduced - by 90% - the time it takes each store manager to create labour schedules from 2-3 hours each week, to 15 minutes
  • Minimised overtime spend by 1-2% using labour analytics to highlight schedule effectiveness
  • Reduced unplanned absences to 3%
  • Improved employee engagement through mobile employee self-service

“The flexibility of our UKG solution boosted EE’s resilience during the COVID-19 pandemic – we were able to react with agility, execute quickly, and protect our employees.”

“Our use of UKG labour analytics enables us to spot trends and home-in on anomalies that would previously have gone unnoticed”

“We can see from our employee surveys that the UKG self-service app has – without question – contributed to our improved employee satisfaction levels”

- Jim Hale, Resource Planning Professional at EE