The last thing retailers need when addressing the challenges of price deflation, omni-channel and changing consumer demand is a disengaged workforce. This however is what’s being felt across the retail industry.
Delivering excellent customer service, being flexible to consumer demands and improving productivity are essential for survival in retail, but disengaged workforces are impeding these necessities. Organisations that focus on flexibility and employee engagement are more likely to drive greater sales and business success.
Download this industry insight to understand the implications of employee engagement for retailers.