60 million customers spend an amazing £340 billion a year with UK retailers. Business has never been better - yet at the same time, there are challenging signs. Retail growth has slowed to just 2% PA. Costs are rising, fuelled by the National Living Wage, Apprenticeship Levy and Business Rates.

The BRC estimates that by 2020, UK retailers will be hit with a £14 billion bill - 20% of total profits. By 2025, a full 900,000 retail jobs will be lost in the UK.

Kronos Operations Executive Summary for Retail