It’s become clear that omni-channel is the new retail reality, as customers demand a seamless shopping experience across all channels and retailers race to capture the ever-elusive competitive advantage it provides. But the seamless experience customers expect isn’t fully powered until retailers integrate their workforce as a critical strategic driver. Download this Aberdeen research report to find out how true retail leaders are realising they can supercharge their omni-channel strategy through strategic workforce management. Learn how workforce management technology can be leveraged to adjust store labour to meet customer service demands, integrate mobile strategies for greater efficiency and productivity, and enable labour analytics to supercharge your omni-channel strategy.

Omni-Channel Workforce Management: A New Retail Reality

It’s become clear that omni-channel is the new retail reality, as customers demand a seamless shopping experience across all channels and retailers race to capture the ever-elusive competitive advantage it provides. But the seamless experience customers expect isn’t fully powered until retailers integrate their workforce as a critical strategic driver.

 

Download this Aberdeen research report to find out how true retail leaders are realising they can supercharge their omni-channel strategy through strategic workforce management. Learn how workforce management technology can be leveraged to adjust store labour to meet customer service demands, integrate mobile strategies for greater efficiency and productivity, and enable labour analytics to supercharge your omni-channel strategy.