Turn labour and sales data into meaningful business intelligence to make data-driven decisions that optimize workforce utilisation, control labour costs, and drive continuous improvement.
How would we run our businesses without metrics? Metrics allow companies to set performance goals, track those goals, and analyse opportunities to improve performance to meet and exceed those goals.
Whether your business sells goods, provides services, or is a leader in the hospitality industry, your primary objective is to maximise revenue while minimising the costs of the resources (or expenses) used to generate that revenue. Measuring the components that drive profit become more important when viewed through this lens.
Productivity metrics allow businesses to plan their workforces to achieve business objectives. Whether you measure productivity in rooms or covers per labour hour or want to improve your customer experience by staffing your stores to ensure each shopper gets the appropriate level of service, the productivity metrics used to track this performance can be used to set standards for staffing to meet those objectives.
The right productivity metrics can be a powerful tool in normalising the business for measurement as well as planning and driving the business for future growth.