A well-known retailer, let’s call it Brand X, that runs high-street stores all over the UK had a problem. Higher-than-expected unforeseen employee absence meant that very often depleted staff numbers would be left to run stores; on a few occasions stores didn’t open at all because of a lack of employees.


There were a lot of unplanned absences but even when staff had booked time off, this was not being recognised by store managers so no action was being taken to remedy matters. Brand X HR did not formally analyse annual absence levels.


The situation had become so critical that the company responded by modernising systems, software and processes. Today, the issue has been fixed and there are no cases of stores not opening or of heroic individuals having to cover for the shortfall by working harder and for longer hours than they are being paid for.

We Need to Talk about Absence

It’s important to understand the importance of getting absence under control and how it’s been dealt with in your business.


This mini white paper answers the following questions:


•  What is absence?

•  Why is absence management important and why now?

•  How can I get the most out of absence management?

•  What benefits will I see as a result of improved absence management?