Siloed operations hinder service and facilities management companies in standardising workforce management. Focusing on similarities is more effective.

Workforce Management in Multiservice Organisations

The workforce management complexities of siloed verticals within service and facilities management organisations are many: varying labour models and wage rates, escalating labour costs, temporary labour needs, and blind scheduling and demand planning. Yet, identifying the similarities among these verticals — sports services, stadiums, arenas, parks, attractions, lodging, gaming, higher education, hospitals, and more — can help multiservice organisations improve forecasting, scheduling, and timekeeping issues.

By utilising a horizontal approach to workforce management across all verticals, multiservice organisations can:

  • Identify volume and labour drivers for each channel and use a tiered approach to develop appropriate and sustainable forecasts and schedules
  • Develop an organisation-wide approach to workforce management, considering schedule rules, timekeeping and compliance issues, and collective bargaining agreements
  • Use enterprise-wide automated reporting to give leaders visibility into performance by unit
  • Develop a workforce management strategy by channel to create guidelines for increased operational efficiency, including labour forecasting standards for scheduling
  • Improve guest experience and profitability with employee scheduling aligned with demand

Download this informative white paper to learn more about how a horizontal approach to workforce management helps service and facilities management organisations meet the challenges they face, enabling them to provide a better experience for guests while increasing their competitive advantage.