Resources & Insights

This paper explores the myriad challenges being faced by the services sector of today, and how new and emerging workforce technologies will play an essential part in enabling smarter working and increasing employee satisfaction.

In today’s competitive Services and Distribution environment, delighting customers and employees with a consistently great experience is essential for improving performance, driving market share, building brand loyalty, and, ultimately, boosting revenue and margin. You need an engaged workforce with the right mix of skills and experience to deliver the quality of service today’s customers demand.

Tough competition, tight margins, absentee workers. Learn how Kronos for Facilities Management optimizes productivity and controls labor costs.

Kronos understands exactly how important customer services is, to deliver it you need to recruit, select and retain the best fit employees. Organisations with motivated and engaged employee's have operating margins three times higher than others. Manage your workforce more effectively, so you can achieve better business results, improve productivity and control labour costs by watching our distribution video.

Kronos Workforce Central® 8 delivers even more features and functionality than ever to help you manage your workforce, your way — including an intuitive new user interface that makes everyday tasks simply easier. Learn how this complete workforce management solution allows you to focus on business goals without being limited by your systems and processes — regardless of industry, region,, country or platform.

In this white paper you'll learn how you can improve your competitive advantage and build a high-performance organisation using some simple workforce management strategies.

Kronos® for Contract Services gives you visibility into your service labour costs and performance, helping you meet service levels and retain customers. With real-time visibility into contract worker attendance and performance, you can deliver workers who are on time and productive, minimise overtime costs, and make quick adjustments to meet customer agreements.

Learn more about the capabilities and value of Workforce Analytics.

Much of the recent emphasis in Contract Services has been on identifying inefficiencies and driving improvement in margins. The six quick tips in this paper shed light on ways to manage your workforce more effectively, so you can achieve better business results. Even during tough economic times.

Kronos, a leading provider of workforce management systems, commissioned Loudhouse to conduct research amongst workers in retail, hospitality, contract services and manufacturing companies to explore their attitudes to existing workforce management practices, and identify how companies need to focus their attention to engage their front line staff in a way that maximises productivity and business agility without undermining job satisfaction.