Resources & Insights

This paper explores the myriad challenges being faced by the logistics sector of today, and how new and emerging workforce technologies will play an essential part in enabling smarter working and increasing employee satisfaction.

In today’s competitive Services and Distribution environment, delighting customers and employees with a consistently great experience is essential for improving performance, driving market share, building brand loyalty, and, ultimately, boosting revenue and margin. You need an engaged workforce with the right mix of skills and experience to deliver the quality of service today’s customers demand.

Balance retail customer experience with employee engagement for better workforce management. Find the right labor model for financial optimisation.

Today’s employees are switching between professional and personal modes more fluidly than ever before. The concept of worklife balance has evolved into a new seamless blend – and it’s employee driven. Employers that can enable this blend will benefit from increased motivation, productivity and retention.

Gregg Gordon’s new book, Your Last Differentiator: Human Capital, celebrates the workforce as any organisation’s biggest differentiator. Acquiring capital and technology is no longer a barrier to entry in any market, and the workforce’s application of capital and technology is what provides innovation and competitive differentiation. For existing organisations to compete with agile startups, they must fully utilize the talents of their workforce. The book explores this “activation of the workforce,” which requires transparency, trust, and respect. The author establishes his belief that workforce engagement efforts and improvement in fiscal performance don’t have to be mutually exclusive by examining how innovative organizations improve the experience for their workforce while simultaneously growing the bottom line.

Competition is intense, therefore organisations need to fight hard to attract and keep the best. Employee engagement is your last source of competitive differentiation. Download the white paper to learn more.

Kronos understands exactly how important customer services is, to deliver it you need to recruit, select and retain the best fit employees. Organisations with motivated and engaged employee's have operating margins three times higher than others. Manage your workforce more effectively, so you can achieve better business results, improve productivity and control labour costs by watching our distribution video.

Changing consumer behaviour is driving a more diverse omni-channel environment – the desire for faster and easier returns and new peaks and troughs in demand mean that logistics companies need to be more flexible and provide more capacity than ever before.
Investing in equipment and facilities is important but flexibility and increased capacity can only happen with the right staff in place. But here’s the dilemma – the current driver shortage is a barrier to achieving this! Gilling this gap is not going to be easy so you need to focus more on your existing people.
Find out how Kronos recommend you do this by watching Gavin England, Industry Manager, speaking at the recent Microlise conference. Watch our video today.

In a recent survey*, only 30% of manager’s rate employee engagement as strong and 71% state unplanned absence is a massive challenge to their business. 75% of employees said they want to feel more engaged so when you add to this the inevitable skills shortages, right there you’ve got huge problems affecting business growth and performance. Watch this video to learn more.

Providing an effective logistics and distribution service in today’s ever-changing world is a challenge. Consumers are more demanding in how and when they want their goods delivered.